Network Management

QoE data unavailable in SolarWinds Platform Dashboard

This article describes the issue when there's no data is displayed on the charts and tables at the QoE View.

First published date

11/1/2018 3:18 AM

Last published date

6/2/2020 9:30 AM

Overview

This article describes how to resolve an issue with missing data in QoE view.

Product section

Network Performance Monitor

Cause

This article occurs when no packets are passing through the NIC specified in the QoE Settings.

Resolution

  1. Run Wireshark on the server where the NPAS is deployed to verify if packets are passing through the interface specified in Settings > QoE Settings > Manage QoE Packet Analysis Sensors > Select NPAS > Edit Sensor.
  2. If no packets are captured, please ensure you have done the following :
    1.  Configure span port of your switch. Please check your product documentation or consult your vendor on how to do this.
    2. Connect the span port to the 2nd NIC of the target server. Primary NIC of the target server sends traffic to the SolarWinds server.
    3. Deploy the Network Packet analysis sensor (NPAS) to the target server. See: http://www.solarwinds.com/documentat...worksensor.htm
    4. On the Web Console, go to settings > QoE Settings > Manage QoE Packet Analysis Sensors. Select NPAS > Edit Sensor. Set the Interface to capture QoE data to the 2nd NIC of the target server.
    5. Click save.
  3. Run Wireshark again to verify if packets are now passing through the interface you are using for QoE.