This article provides a list of Frequently Asked Questions (FAQs) the SolarWinds product documentation, KB articles, obtaining a PDF, and SolarWinds THWACK.

How can I get a KB article or documentation topic in PDF format?

Get a KB article or single topic in PDF format

To get a single KB article or documentation topic in PDF format, use your browser's Print to PDF capability, described below. For example, use this option to get release notes or system requirements in PDF format.

1. Select the browser's Print option. For example:

   • In Google Chrome, right-click the topic and select Print. 
   • In Mozilla Firefox, click the hamburger menu in the upper-right corner and select Print.
   • In Microsoft Edge, click the ellipses menu in the upper-right corner and select Print.

2. On the Print dialog, locate the drop-down where you select the printer, and select the option to save it as a PDF.

   

3. When prompted, specify the file name and location where the PDF file is saved.

Get a PDF version of an entire guide

To find PDF versions of documentation guides (for example, an Administration or a Getting Started guide):

1. Open the documentation landing page for your product. You can do this by clicking a link under "How do I access my documentation?" below.

2. Find the square that corresponds to the guide you want, and locate the PDF link within that square. For example, to access the Administrator guide, locate the PDF link in the Administrator Guide square.

   

3. Access the PDF:

   • To open the PDF in your browser, click the PDF link within that square.
   • To save the PDF to your computer, right-click the link and choose Save Link As.

What browsers are supported for Success Center content?

Most modern browsers are supported, such as current versions of Chrome, Firefox, and Microsoft Edge. However, Internet Explorer is not supported, and content might not be formatted correctly in Internet Explorer.

If you are viewing Success Center contact and the format is distorted or it overlaps, try using a different browser. 

How can I search the SolarWinds Customer Success Center?

The SolarWinds Customer Success Center provides access to SolarWinds product documentation and Knowledge Base (KB) articles. The product documentation explains how to install, get started, and configure your software. The KB articles provide supplemental information—including workarounds and tips—for optimizing your software.

Use the search tool to search the Customer Success website.   

1. Go to support.solarwinds.com or any documentation page.

2. Click the magnifying glass icon in the upper-right corner.

3. Enter a search term or phrase in the search box, and then click the magnifying glass to begin the search.
   

4. In the left column, select a filter to narrow your search results.
   For example, you can select Product Documentation and Patch Manager to search for all occurrences of PowerShell in the Patch Manager documentation. 

5. Locate a search result.
   For example:
   
   Click the Details drop-down menu for an overview of the topic.
   

6. Click the title to open the topic. 

How do I print a KB article or documentation topic?

In Google Chrome, right-click the topic and select Print. In Mozilla Firefox, click File > Print. You can send the page to your printer or save it as a PDF.

When you print a page from a product guide (except from a Cloud-based product guide), the page is formatted automatically for printing, as shown below. If you frequently access the product documentation websites, you may need to clear your cache to format the page for printing.

How do I provide feedback for a topic or KB article?

Each topic and KB article provides a resource on the right side of the page or the bottom, depending on the width of the window. Use this resource to leave feedback. When you click a happy or sad icon, the resource expands and provides an area where you can leave a comment.

You can enter a comment or leave the space blank. When you are finished, click Submit.

For pressing issues, contact Technical Support or submit a ticket.

How do I access my documentation?

What is SolarWinds THWACK?

SolarWinds THWACK is an online community where you can learn more about SolarWinds products, participate in discussions, and get help resolving your issues.

You can read content on THWACK without an account. However, having an account allows you to take full advantage of the site by submitting feature requests, liking or following posts, and contributing content. When you create a THWACK account, SolarWinds will not send you unsolicited emails or add you to marketing lists.
 

Create a THWACK account

1. Go to thwack.solarwinds.com.
2. Click Register in the top right.
3. Enter the required information and accept the license agreement.
4. Click Create Account.

Explore the THWACK website

After you create an account, you can begin exploring THWACK. Participating in the THWACK community earns points, which you can use to purchase items in the THWACK store.

As a member of the THWACK community, you can:

• Participate in community discussions and get answers to your questions. In the product forums, you can post questions and view responses to other users' questions. Advice, resolutions, and troubleshooting tips are provided by community members and by SolarWinds Employees.
• Extend product capabilities with custom templates, reports, and scripts. The THWACK product forums include thousands of downloadable templates, reports, and scripts you can use to customize or extend your SolarWinds products. This content is contributed by SolarWinds employees and by other community members.
• View product roadmaps, which list the features currently being developed for future product releases.
• Be notified of User Experience sessions where you can share your experiences and improve SolarWinds products. 
• Influence the direction of a product by submitting feature requests and voting for other users' feature requests.  
• Read blogs about SolarWinds products and about general IT topics.