Applications Systems

Process Monitoring on AS/400 produces error in SAM

Process Monitoring on AS/400 produces error in SAM. You can browse and select processes for monitoring but actual polling results in an SNMP monitor error: No process info found. This error occurs because the AS/400 only provide limited data.

First published date

4/8/2019 6:53 PM

Last published date

6/26/2020 5:15 AM

Overview

You can browse and select processes for AS/400 monitoring, but actual polling results in an SNMP monitor error:

No process info found.

Product section

Server Application Monitor

Cause

This is a known issue with this particular device. To poll processes effectively, SAM needs to know how much CPU & Memory the process is consuming. This is part of the standard HOST-RESOURCES MIB.

IBM has a watered-down SNMP agent on the AS/400 provides limited information via SNMP. SAM can see the list of processes, but when trying to poll, critical pieces of information are missing.

Resolution

There are a few vendors with custom SNMP agents you can install to replace the built in SNMP agent with a more complete one. For example, you can purchase a third-party agent from Comtek. See http://www.comtekservices.com/os400.html. (© 2018 COMTEK Services, LLC., obtained from www.comtekservices.com on December 19, 2018.)

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