Applications Systems

"Probe not ready yet! You cannot execute this action right now" message in WPM Transaction Player

After a SolarWinds upgrade, Web Performance Monitor (WPM) transactions may fail when executed from a specific Transaction Player location, even though the player status appears as Up in the console. When attempting to run the transaction, the error “Probe not ready yet! You cannot execute this action right now” is displayed.

First published date

3/2/2026 6:55 PM

Last published date

6/30/2026 4:33 PM

Overview

Product section

Web Performance Monitor

Resolution

Resolution 1

  1. RDP into the Transaction Player server where the affected WPM transactions are assigned.

  2. Open services.msc and stop the SolarWinds WPM Playback Player service.

  3. Navigate to the following directory:
    C:\ProgramData\SolarWinds\Logs\SEUM\Audit

  4. Rename the existing Audit folder to Audit.old.

  5. Create a new folder named Audit in the same location.

  6. Start the SolarWinds WPM Playback Player service.

  7. From the SolarWinds Platform Web Console, click Play Now on the transactions assigned to the affected player location.

  8. Allow a few minutes for the playback to initialize and complete successfully.

 

Resolution 2

Manually grant Full Control permissions to the domain accounts used by WPM Player:

    1. Navigate to C:\ProgramData\SolarWinds\Logs.
    2. Right-click on the SEUM folder and select Properties.
    3. Go to the Security tab and click Edit.
    4. Click Add, then enter the names of the domain users used by WPM Player.

    6. Apply the changes.

    7. No service restart is required. Transactions should succeed on the next playback.

    8. Select the Full control checkbox under the Allow column for each added account.

Resolution 3

The same "Probe not ready yet." error can also be thrown due to using WPM using local accounts with proxy settings enabled.

When there is a proxy configured by the user, new proxy settings are sometimes not pushed to WPM local users, causing the error above as old settings are used.

    1. Check the Setting table in SolarWinds DB to confirm if there are any configured "Orion.HttpProxy.Uri" values:
    2. Check the WPM Recorder logs and you should see "Failed to execute script 'probeApi' due to unhandled exception!" 
    3. On the WPM server, under Internet Options -> Connections -> LAN settings -> under Proxy Server, the use proxy server option will be selected.
    4. Select the Bypass proxy server for local addresses check box and click on "Ok" a few times to apply.
    5. Open Task Manager and kill any leftover probe.exe and chromedriver.exe processes before reopening WPM to try again.