Database Management
Previous Platform Connect prevents new Agent installation in SQL Sentry Portal
When attempting to use a system that previously had Platform Connect set up, the new installation may fail with a generic "Installation of the agent failed" error.
First published date
Last published date
Overview
The following error messaging can be seen in the uamsclient log when a new agent installation fails on an environment with a previous Platform Connect installation.
Installation of the agent failed. Click Retry, or click Download installation log and then contact Support.
Product section
Cause
During the installation/removal process, a disconnect occurs that causes the full removal of all previous Platform Connect items prior to a new installation.
Resolution
Ensure the SolarWinds UAMS Client service has been removed, and perform the following against the SQL Sentry database.
-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.
--Drop the references to the old installation.
TRUNCATE TABLE PlatformServices.Onboarding;
--Reset the references in the ApplicationSettings table.
Update dbo.ApplicationSettings Set SwoCloudProvider = null, PlatformIngestionToken = null, IsPlatformOnboarded = 0, SwoOrgId = null;