Application Management

Workaround for Loggly account cancellation in the UI.

This article provides the workaround on how you can completely cancel your Loggly account in the UI.

First published date

1/27/2023 6:24 PM

Last published date

1/27/2023 6:24 PM

Overview

This article provides the workaround on how to resolve the error "We noticed that you’ve sent log data in the last 24 hours.
In order to deactivate your account, we require that you stop sending data to Loggly. Wish we had a magic wand to do this on our end but to stop sending data to us it needs to be done on your end. Not to worry though, we’ve created a script and simple instructions. Please follow the instructions to stop sending your logs to Loggly and check back in 24 hours to complete the deletion of your account."

Product section

Loggly

Cause

You may not be aware that there are unknown sources that still ingesting logs in Loggly.

Resolution

Workaround Steps:
  1. Generate a new token. because as per our documentation for Customer Token, each organization must have at least one customer token active.
  2. Delete/retired the old token.
  3. Wait for 24 hours and proceed with the cancellation.