Network Management

Port unmonitored automatically in UDT

If a Port/ switch is unreachable in UDT for more than 3 Hours, the Port goes into an unmonitored state.

First published date

11/12/2018 8:27 PM

Last published date

11/12/2018 8:44 PM

Overview

To avoid excessive retries and load on the system, a port/switch that is unreachable in UDT for more than 3 hours will go into an unmonitored state.

Product section

User Device Tracker

Cause

This is by design!

There is a new option in the UDT Database. 

UDT settings table 
UDT.UnmonitorPortDelayHoursWhenNodeIsDownOrReboot

By default, this is 3 hours.

If an end device is not reachable for this period, ports on this device will be shown as unmonitored.

Resolution

  1. You can manually increase this period. For example, to set it to 10 hours:

 

UPDATE UDT_SETTING SET SettingValue=10 WHERE  SettingName='UDT.UnmonitorPortDelayHoursWhenNodeIsDownOrReboot'

 

Back up your database, before running this query.