Network Management

Poller Checker tool displays 'Unhandled exception' error

This article discusses when the poller Checker tool displays an 'Unhandled exception' error

First published date

5/2/2022 1:43 AM

Last published date

5/2/2022 2:07 AM

Overview

This discusses resolutions on how to handle when opening the polling checker tool and shows the following error:

Product section

Network Performance Monitor

Cause

The owner of the service is not the local admin
Lack of security permissions on SWNetperfmon.db

Resolution

Set the local admin as the owner of the service
- Remote to Main Polling Engine
- Browse to C:\Program Files (x86)\SolarWinds\Orion
- Locate PollerChecker Tool
- Right click > Properties
- Go to Security tab > Advanced
- Change the owner to the local admin of the server
Add authenticated user and provide access to c:\program Files(86)\Solarwinds\Orion\SWNetperfmon.db
- Remote to Main Polling Engine
- Proceed to path C:\Program Files (x86)\SolarWinds\Orion
- Locate SWNetperfmon.db file
- Right click > Properties
- Go to Security tab
- Click Advanced
- Click Add > Select a principal > Authenticated User > Check Names
- Click OK
- Click Full Control > OK
- Click Apply > OK

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.