Network Management
Polled traffic over 100% not showing in graphs
The SolarWinds Web Console does not display the limit of interface utilization in the charts.
First published date
Last published date
Overview
The Orion Web Console crops the exceeding bandwidth utilization and does not display the limit in the graph.
Product section
Cause
Resolution
Resolution 1:
- Set a custom bandwidth for the interface that reflects the maximum potential traffic. This will prevent the values from being discarded.
Resolution 2: (For Orion 2020.2 and Later)
- Log on to the Web console as an administrator user.
- Edit the URL to go to the Centralized Settings page.
- Orion/Admin/AdvancedConfiguration/Global.aspx
- Under the Global tab Search (Control+F) for ValidateCounters
- Uncheck the option to set it to false and click SAVE at the bottom.
- This will prompt the Collector Service to restart, Click 'RESTART ALL' to have it done remotely
- This will only restart the collector service
Resolution 3: (For Orion 2019.4 and Earlier versions) - (Steps must be completed against all polling engines):
- Warning: Save a copy of the original SolarWinds.Interfaces.Collector.dll.config file to your local drive as a backup file, in case you need to roll back later.
- SolarWinds strongly recommends that you only edit the SolarWinds.Interfaces.Collector.dll.config file as instructed. Any additional modifications may result in system performance issues or may create an error state.
- Log in to your Orion server.
- Go to C:\Program Files(x86)\SolarWinds\Orion\Interfaces\
- Open SolarWinds.Interfaces.Collector.dll.config in a text editor.
- Replace the following line:
<add key="ValidateCounters" value="True" />
with
<add key="ValidateCounters" value="False" /> - Restart SolarWinds services. Refer to Start and stop Orion services.