Network Management

Polled traffic over 100% not showing in graphs

The SolarWinds Web Console does not display the limit of interface utilization in the charts.

First published date

10/31/2018 10:47 PM

Last published date

4/19/2022 7:12 AM

Overview

The Orion Web Console crops the exceeding bandwidth utilization and does not display the limit in the graph.

Product section

Network Performance Monitor

Cause

This is caused by a feature implemented in NPM 10.6 where the polled the polled values are discarded and a fast poll is performed when the traffic is over 100% utilization.

Resolution

Resolution 1:  

  • Set a custom bandwidth for the interface that reflects the maximum potential traffic.  This will prevent the values from being discarded.  

Resolution 2:  (For Orion 2020.2 and Later)

  • Log on to the Web console as an administrator user. 
  • Edit the URL to go to the Centralized Settings page.
    • Orion/Admin/AdvancedConfiguration/Global.aspx
  • Under the Global tab Search (Control+F) for ValidateCounters 
  • Uncheck the option to set it to false and click SAVE at the bottom. 
  • This will prompt the Collector Service to restart, Click 'RESTART ALL' to have it done remotely
    • This will only restart the collector service

Resolution 3:  (For Orion 2019.4 and Earlier versions) - (Steps must be completed against all polling engines):  

  • Warning:  Save a copy of the original SolarWinds.Interfaces.Collector.dll.config file to your local drive as a backup file, in case you need to roll back later.
  • SolarWinds strongly recommends that you only edit the SolarWinds.Interfaces.Collector.dll.config file as instructed. Any additional modifications may result in system performance issues or may create an error state.
  • Log in to your Orion server.
  • Go to C:\Program Files(x86)\SolarWinds\Orion\Interfaces\
  • Open SolarWinds.Interfaces.Collector.dll.config in a text editor.
  • Replace the following line:
    <add key="ValidateCounters" value="True" />
    with
    <add key="ValidateCounters" value="False" />
  • Restart SolarWinds services. Refer to Start and stop Orion services.