Please sign in Pop-up Window Shows When Attempting to Login to Orion Web Console

11/14/2018 9:32 PM

1/16/2023 11:27 PM

This article describes how to resolve an issue in which a user receives a Please sign in the pop window when they try to login to Orion Web Console.

(Screenshots property of © 2021 Microsoft)

Orion Platform

Windows is attempting to log the customer into Orion using the system account the user is currently logged onto the computer with.

If the application has been recently migrated, this issue may occur if there are old engine entries in the Engines and OrionServers tables in the database.

Note: If using an HA, please verify the DNS CN is pointing to the VIP and not to the IP address of the standby server. 

1. RDP to server hosting Orion Web Console
2. Open the Internet Information Services (IIS) Manager on the Orion Server.
3. Navigate to hostname > Sites > SolarWinds NetPerfMon
4. Open Authentication 
5. Right-click Windows Authentication - choose Disable.
   (Screenshots property of © 2021 Microsoft)
6. Open PowerShell as administrator and execute the following command to Reset the IIS: 

   # Scripts are not supported under any SolarWinds support program or service.
   # Scripts are provided AS IS without warranty of any kind. SolarWinds further
   # disclaims all warranties including, without limitation, any implied warranties
   # of merchantability or of fitness for a particular purpose. The risk arising
   # out of the use or performance of the scripts and documentation stays with you.
   # In no event shall SolarWinds or anyone else involved in the creation,
   # production, or delivery of the scripts be liable for any damages whatsoever
   # (including, without limitation, damages for loss of business profits, business
   # interruption, loss of business information, or other pecuniary loss) arising
   # out of the use of or inability to use the scripts or documentation.
   
   iisreset

In the event of multiple engines, open the Database manager on the Orion server.

1. Browse to the Engines table and remove old entries.
2. Browse to the OrionServers table and remove old entries.
3. Restart SolarWinds NetPerfMon from the Orion Service Manager.

NOTE:
1. If the issue persists, disable Forms Authentication as well.
2.Some Orion features require Administrator Rights on the account and may produce the following Browser Errors: Sign in Pop-up window or Your Session expired.