Applications Systems

Player Load spikes to more than 100%

The WPM Player load is spiking to more than 100%.

First published date

11/12/2018 12:40 PM

Last published date

9/11/2023 9:42 AM

Overview

The WPM Player load is increasing and spiking to more than 100%
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Product section

Web Performance Monitor

Cause

Cause 1:
The user does not belong to the administrator group
Cause 2:
The service does not have the correct passwords for the User Accounts in its configuration files.
Cause3:
The number of worker processes is too high.

Resolution

Resolution 1:

  1. Check if the players are being played.
  2. If not, adjust the limitation of the seum-users.
  3. The Domain policy forbids non-administrator local accounts to log into the computer with the SEUM player.
  4. Modify the SEUM user account that is experiencing this issue to be a local admin (add to local administrators group). 
    1. Go to Control Panel > User Accounts > Manage User Accounts.
    2. Select the SEUM user > Properties > Group Membership.

 

Resolution 2:

  1. Open a Remote Desktop Session to the system with the problematic WPM Player.
  2. Open a Run Prompt > services.msc.
  3. Stop the following services:
    SolarWinds WPM Playback Player
    SolarWinds WPM Playback Player Proxy
  4. Open another Run Prompt > lusrmgr.msc.
  5. Go to Users > delete all "SEUM-User-xx" Accounts.
  6. Delete C:\Users\SEUM-Users-* folders.
  7. Start the WPM Playback services again.
  8. Make sure the new users are in the administrator group.

Workaround 3: 
The load could be genuine because of the number of loads taken by each transaction, this can be addressed by increasing the number of worker processes to share the load between transactions.

Refer to this KB for more info: Increase WPM worker processes