Network Management

PlatformBridge.Info.SetValue logs "Required feature is missing. [CCI]" on legacy-licensed SolarWinds Platform deployments running on 2026.2

On SolarWinds Platform 2026.2 deployments that have only legacy module licenses and no SolarWinds Observability Self-Hosted (OSH) / CCI license, the platform can generate repeated SWIS and Platform Connect errors related to PlatformBridge.Info.SetValue.

First published date

7/23/2026 1:47 PM

Last published date

7/30/2026 3:15 PM

Overview

Affected environments can show repeated SWIS errors similar to the following:

"The PlatformConnect is not in the expected state of 'InstallationSucceed'. Current state: 'null'. Verb PlatformBridge.Info.SetValue is not enabled. Required feature is missing. [CCI]"

This is typically seen in deployments that use only legacy licenses, such as NPM, SAM, NCM, NTA, IPAM, and related legacy modules, without an OSH/CCI license.

In these environments, the Business Layer can still start the Platform Connect workflow, and SolarWinds.Platform.Bridge.exe then attempts internal SWIS operations against PlatformBridge.Info.

Because the entity is incorrectly gated by the CCI feature, the internal call is rejected, and the errors repeat in the logs.

Product section

Orion Platform

Cause

The root cause is that PlatformBridge.Info is schema-gated with the CCI feature on affected builds. This blocks internal Platform Bridge SWIS verbs on environments that do not have CCI licensed, even though the background Platform Connect-related processing can still start.

In practice, the sequence is:

  1. Business Layer starts the Platform Connect workflow.
  2. Platform Bridge calls the internal SWIS verb PlatformBridge.Info.SetValue.
  3. SWIS rejects the call because the PlatformBridge.Info entity is gated by CCI.
  4. The environment logs repeated authorization and state errors even though the customer is not licensed to use Platform Connect.

 

Resolution

Upgrade the environment to 2026.2.2 or later.

The product fix removes the incorrect CCI feature gate from PlatformBridge.Info, allowing the internal Platform Bridge SWIS verbs to run without generating false authorization failures on legacy-license deployments.

Temporary workaround for affected 2026.2 deployments:

If the environment is still on 2026.2 before 2026.2.2, apply the following workaround on the server where the errors occur:

Edit the deployed PlatformBridgeSchema.xml file In C:\Program files\SolarWinds\Orion\Schema\.
Locate the PlatformBridge.Info entity definition.
Remove only the features="CCI" attribute.

Before:
<entity name="PlatformBridge.Info" base="System.Entity" features="CCI">

After:
<entity name="PlatformBridge.Info" base="System.Entity">

Save the file.

Restart the SolarWinds Information Service and BusinessLayer.

Restart the SolarWinds Platform Bridge service.

This workaround removes the license gate that causes the repeated PlatformBridge.Info.SetValue authorization failure.