Tools

Pin Codes in DameWare Remote Everywhere

This article will provide steps on how you can allow Pin code generation when starting a supporing session to your end-uers in DameWare Remote Everywhere

First published date

10/28/2022 11:13 AM

Last published date

11/4/2022 8:51 PM

Overview

A PIN code can be generated to immediately start a remote session and attend to customer/user issues.
To initiate a new support session, generate a PIN code and send it to your customer. Each PIN Code has a variable expiration period and a different one can be generated for each customer/user thant need to be supported.

Product section

Dameware Remote Everywhere

Cause

N/A

Resolution

The first step is to make sure that the technicians have the appropriate/correct permissions configured.

  1. Navigate to Management > Technicians and select a technician from the list.
  2. Click the Permissions tab and make sure Generate PIN Codes is selected.
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  3. Click Save to apply the changes to the technician.

 

NOTE: If you do not wish to use PIN CODE, you may turn off the permission to "Generate Pin Code".
 

Generate a PIN Code

  1. In the home tab of your console, select Start New Session.
  2. Click the 9-digit PIN code to copy it to the clipboard.
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  3. Share the PIN Code with the customer.
    1. Email the code to your customer.
    2. Direct them to startcontrol.com to enter the code.

 

The customer/user can use the PIN code to download the applet and request a support session. A technician will then accept the request to start the support session and provide assistance to the customer.