Tools

Performing remote access to an Android or iOS device in Dameware Remote Everywhere (DRE)

This article provides information on how to remotely connect to an Android or iOS devices.

First published date

4/9/2019 8:32 PM

Last published date

2/24/2020 8:41 PM

Overview

You can use Dameware Remote Everywhere to remotely access the Android or iOS devices to support end users. Please note that you can only view their screen and you will not be able to control it by design but file transfer from tech to remote mobile device and vice versa is unprecedented.

Product section

Dameware Remote Everywhere

Resolution

Login to your Windows or macOS Technician Console.
Press START NEW SESSION.
Copy the generated PIN Code and provide it to your Client.
Have the mobile user download and install the DRE Support Applet, from the Apple app store or on Google play store.
The remote user should then open the Applet and then input the PIN Code previously generated and provided by the Technician.
The remote user should then Press SEND REQUEST on the Applet.
Once received, ACCEPT the incoming request to connect to the Client’s device.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.