Network Management

PerfStack real-time polling charts show no or shifted data

When PerfStack charts with real-time polling show no data or data shifted in time, make sure the time settings on the device where you open the SolarWinds Platform Web Console in a browser match the time settings of the SolarWinds Platform Server.

First published date

9/22/2020 11:17 AM

Last published date

7/25/2025 8:34 PM

Overview

When time settings on your SolarWinds Platform Server and on the device where you open the SolarWinds Platform Web Console in a browser differ, real-time chart lines might display no data or the data is shifted based on the time difference.
Note: Different time zones on the SolarWinds Platform Server and on the SolarWinds Platform Web Console device do not cause issues, PerfStack works with timezone differences.

Product section

Orion Platform

Cause

Time settings on the SolarWinds Platform Server and on the browser computer are not synchronized.

Resolution

To resolve the issue:

  1. Review time settings on the SolarWinds Platform Server and on the computer where you open the browser with the SolarWinds Platform Web Console.
  2. Make sure the time settings on both devices are synchronized. Although the devices do not have to be in the same time zone, make sure that one of them is not shifted, for example that the domain does not force a time shift on the device.

When the time settings on both the SolarWinds Platform Server and the device where you open the SolarWinds Platform Web Console are synchronized, PerfStack charts show correct data again.