Security Compliance

Patch Manager: Issues due to revoked code-signing certificates

We have made the decision to digitally re-sign Patch Manager; the existing certificate is currently scheduled to be revoked on March 8, 2021. Installation of affected versions of Patch Manager may be forbidden by system policy. This article describes steps to address the possible issues in Patch Manager.

First published date

1/25/2021 7:44 PM

Last published date

1/26/2021 8:18 AM

Overview

As a best practice and to further enhance the security of our products, we have retained third-party cybersecurity experts to assist us in these matters. These experts are guiding us in improving our processes and controls.

To that end and to provide additional assurance to all of our customers, we have made the decision to digitally re-sign our products and have requested (and received) a new digital certificate. This reflects a recertification of the authenticity of SolarWinds products, both current and future.

What to expect next:
  • We will be issuing a new product release for Patch Manager containing the updated certificate.
  • The existing certificate is currently scheduled to be revoked on March 8, 2021.
If you fail to upgrade to the newest version, users running Patch Manager may notice the following issues:
  • New installations may be rejected.
  • Running components may be terminated.
Affected versions
  • Patch Manager 2020.2
  • Patch Manager 2020.2.1

Product section

Patch Manager

Cause

Revoked code-signing certificate.

Resolution

SolarWinds strongly recommends upgrading to Patch Manager 2020.2.4. You can download this release from the Customer Portal. 

If these issues persist, contact Support. 

See the Patch Manager Installation and Upgrade Guide for details on how to upgrade your software.