Security Compliance

Password error displays in the Patch Manager Admin Console

This article addresses a password error that displays in the Patch Manager Admin Console. Error: Unable to decrypt password. Please reset the password for credential "domain\username".

First published date

11/29/2018 10:35 PM

Last published date

11/29/2018 10:35 PM

Overview

The following error is received in the Patch Manager console:

Error: Unable to decrypt password. Please reset the password for credential 
"domain\username".

Product section

Patch Manager

Cause

The ME and the MP Registry keys were deleted, most likely to change the service password.

Resolution

Update the password for each credential in Security and User Management.

Log in to the Patch Manager Admin Console.
Expand Patch Manager System Configuration and select Security and User Management.
In the Credentials tab, right-click a credential and select Change Password.
Enter and confirm the new password, and click Save.
Repeat step 4 for all remaining credentials.

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