Network Management

PRI trunk percent utilization resource shows unknown data

PRI trunk percent utilization resource in VNQM shows unknown data.

First published date

10/22/2018 7:36 PM

Last published date

10/22/2018 7:36 PM

Overview

Placed Calls and Received Calls percentages in the PRI Trunk Percent Utilization resource are inaccurate, the resource shows that the percentages are "Unknown".

Product section

VoIP & Network Quality Manager

Cause

Some polled active calls couldn't be mapped to appropriate trunks correctly.

Resolution

Upgrade to the latest revision of firmware. For more details, consult your device documentation.

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