Network Management

After upgrading to version 2023.1, SolarWinds reports are getting stuck in the loading process

This article provides steps to resolve issues related to reporting generation in SolarWinds Orion. If you are experiencing problems with Orion reports are getting stuck in the loading process. This article will guide you through the troubleshooting process to identify and resolve the issue.

First published date

3/2/2023 2:57 PM

Last published date

2/12/2025 12:44 AM

Overview

It was observed that larger Orion reports are getting stuck in the loading process until the cancel button was clicked. Upon checking the OrionWeb.log (C:\ProgramData\SolarWinds\Logs\Orion), it was found that there was an error related to a failed rename operation due to unauthorized access. To resolve the issue, the permission for the user SolarWinds Orion Application Pool was changed to give full control, and the reports were tested successfully.

OrionWeb.log (C:\ProgramData\SolarWinds\Logs\Orion)

ERROR SolarWinds.Orion.Core.Reporting.TempFiles - (null) Failed to rename [C:\ProgramData\SolarWinds\Orion\reporting.tempfiles\6503d6f1a5004b47b487bd562e1593bf.inprogress.htm]
to [C:\ProgramData\SolarWinds\Orion\reporting.tempfiles\6503d6f1a5004b47b487bd562e1593bf.htm]!
System.UnauthorizedAccessException: Access to the path is denied

Product section

Network Performance Monitor

Cause

The cause of the issue was related to insufficient permissions for the SolarWinds Orion Application Pool user to access the folder where the report files were stored.

Resolution

To resolve this issue, please upgrade to SolarWinds Platform 2023.2 and above. If upgrade is not possible, please perform the workaround below:

Connect to the Main Polling Engine and/or Additional Web Server.
Open File Explorer and navigate to C:\ProgramData\SolarWinds\Orion\reporting.tempfiles.
Right-click on the reporting.tempfiles folder and select Properties.
Select the Security tab.
Click on the Edit button to change the permissions.
Select the SolarWinds Orion Application Pool user from the list and check the Full Control checkbox under Allow.
Click Apply and OK to save the changes.
Test the reports to ensure that they are generating as expected.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.