Network Management

Orion Web Console menu bar disappears after you enable the web proxy settings

How to resolve an issue where enabling the web proxy settings in the Orion Web Console causes the menu bar in the console to disappear intermittently.

First published date

5/9/2019 9:04 PM

Last published date

5/9/2019 9:04 PM

Overview

When you log in to the Orion Web Console and enable the web proxy settings, the menu bar in the console intermittently disappears.

Product section

Orion Platform

Cause

Issue with the proxy loop-back mechanism. 

Resolution

  1. Log on or remote desktop to the Orion Platform server
  2. Navigate to:  C:\\inetpub\<bindingname>
  3. For example: C:\\inetpub\SolarWinds
  4. Open the web.config file in a text editor (such as Notepad ++)
  5. Add the following code directly above '</configuration>' (should be at the very bottom of the web.config file): 
    <system.net> 
<defaultProxy> 
<proxy 
usesystemdefault="true" 
bypassonlocal="true" 
/> 
<bypasslist> 
<!-- replace with customer's real machine name/address -->
<add address="orion-machine-address" /> 
</bypasslist> 
</defaultProxy> 
</system.net>

     
  6. Save and close the file
  7. Restart the Orion Web Service using Start and stop Orion services