Network Management

Orion Web Console gives an HTTP Error 404

HTTP Error 404 Not Found The Web server cannot find the file or script you asked for. Please check the URL to ensure that the path is correct. Please contact the server's administrator if this problem persists error appeared when accessing orion console

First published date

2/11/2019 8:08 PM

Last published date

2/25/2025 9:10 PM

Overview

This article describes the issue when attempting to browse to the Orion Web Console, the following error appears:

HTTP Error 404
404 Not Found
The Web server cannot find the file or script you asked for.
Please check the URL to ensure that the path is correct.

Please contact the server's administrator if this problem persists

Product section

Orion Platform

Cause

The SolarWinds website bindings are incorrectly configured in IIS
The SolarWinds website bindings has hostname field populated in IIS
The file extensions are blocked by local or group policy

Resolution

Resolution 1:

Log in to the Orion server (additional Web Server via RDP).
Open IIS (Run > inetmgr).
Expand the Orion website.
Right-click and choose Edit Bindings.
Confirm the settings here (verify that you're trying to connect via the specified port and IP Address).
Note: All Unassigned means it will attempt to bind to all IP Addresses on the port (i.e. 127.0.0.1:80 or 10.10.10.10:80 will both allow you to access the website). Also, remove if the hostname field is populated (should be left as blank).
Save the changes.
Open an elevated command prompt.
Run the command:
```
iisreset
```
Alternatively, you may stop/start the webserver
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same, if any. using the instructions in

Start or Stop the Web Server (IIS 7) (© 2016 Microsoft, available at https://technet.microsoft.com/, obtained on March 2016.)
Try to access the website with the entries specified in IIS.
Check the following article to see if proxy redirection is causing this behavior.
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.
HTTP 404 Not found when accessing the website using the hostname

Resolution 2:

Open C:\inetpub\logs\LogFiles
Open the most recently modified directory then open the most recently modified log file.
Scroll to the bottom of the log file and look for a line such as:
```
https://servername/Orion/Apm/Summary.aspx 404 7 0
```
If you see HTTP 404, this means a file not found and the file extension may be blocked.
Open Internet Information Services (IIS) Manager
From the left pane, select the SolarWinds website
Under IIS section, select Request Filtering

Screen Shot 2022-09-20 at 11.43.26 AM.png

From the right pane, select Allow File Name Extensions

Screen Shot 2022-09-20 at 1.45.23 PM.png

Enter .aspx
Click OK

Screen Shot 2022-09-20 at 1.46.14 PM.png

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.