Network Management

Orion Web Console displays a blank white page

What to do if the Orion server shows that all services are running but the Orion Web Console does not load and only displays a blank white page.

First published date

11/29/2018 10:48 PM

Last published date

6/24/2020 7:50 PM

Overview

The Orion server shows that all services are running but the Orion Web Console does not load and only displays a blank white page.

Product section

Orion Platform

Cause

The website does not load; it may show a blank page. The common root cause found so far was Firewall blocking and information services need to be repair and host rebooted, in order website load properly.

Resolution

Turn User Account Control off. Refer to Turn User Account Control on or off (© Microsoft 2019, available at https://support.microsoft.com, obtained on January 24, 2019).
Grant the servername\<authenticated users> and <network service> full rights to the following folder and sub-directories:

C:\ProgramData\Microsoft\Crypto
C:\Windows\Temp\SolarWinds
C:\ProgramData\SolarWinds
C:\Inetpub\SolarWinds

3. Repair these two .sdf files.

JobsTracker.sdf
PollingController.sdf
Here are the steps to follow up:
Job Engine v1 and Job Engine v2 are both currently provided with all Orion installations. You can find the .sdffiles in the following locations:
%AllUsersProfile%\Application Data\Solarwinds\JobEngine\Data (Job Engine v1)
%AllUsersProfile%\Application Data\Solarwinds\JobEngine.v2\Data (Job Engine v2)
To determine if a.sdf file replacement is necessary, review the following log files:
Note: Version numbers may change as newer versions are released.
%AllUsersProfile%\Application Data\Solarwinds\JobEngine\Logs\SolarWinds.JobSchedulingService_v1_5.txt
%AllUsersProfile%\Application Data\Solarwinds\JobEngine.v2\Logs\SolarWinds.JobEngineService_v2_1.txt

4. Start and stop Orion services.
5. Open a CMD.exe and execute IISRESET.

6.: if all above steps did not resolved the issue.
Try try below steps:
As a local administrator, log in to the SolarWinds server hosting your Orion installation.
Stop all Orion services in the Orion Service Manager (Start > All Programs > SolarWinds Orion > Advanced Features).
Navigate to the SolarWinds installation directory, ProgramData/SolarWinds/Installers look for .msi services want to repair in this case JobEnginev2 and information services then reboot the host also make sure windows firewall not blocking the site..

Disclaimer: Please note, any content posted here is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.