Network Management

Orion Platform: Issues due to revoked code-signing certificates

We have made the decision to digitally re-sign the Orion Platform; the existing certificate is currently scheduled to be revoked on March 8, 2021. Installation of affected versions of the Orion Platform may be forbidden by system policy. This article describes steps to address the possible issues in the Orion Platform.

First published date

1/25/2021 6:06 AM

Last published date

1/25/2021 6:06 AM

Overview

As a best practice and to further enhance the security of our products, we've retained third-party cybersecurity experts to assist us in these matters. These experts are providing guidance in improving our processes and controls.

To provide additional assurance to all of our customers, we've made the decision to digitally re-sign our products and have requested (and received) a new digital code-signing certificate. This reflects a recertification of the authenticity of SolarWinds products, both current and future.


What to expect next:

  • We've issued new product releases for the Orion Platform containing the updated certificate.
  • The existing certificate is scheduled to be revoked on March 8, 2021.

If they do not upgrade to the newest version, Orion Platform users might notice the following issues:

  • Users cannot install new Orion agents, additional polling engines, additional web servers, High Availability servers, Network Atlas, Desktop Notification Tool, and SCOM Management Pack.
  • New users cannot install affected versions of the Orion Platform.
  • Existing installs are not able to provision new components.


Affected versions:

  • Orion Platform 2019.4 HF5
  • Orion Platform 2019.4 HF6
  • Orion Platform 2020.2
  • Orion Platform 2020.2 HF1
  • Orion Platform 2020.2.1
  • Orion Platform 2020.2.1 HF1
  • Orion Platform 2020.2.1 HF2

Product section

Orion Platform

Cause

Revoked code-signing certificates.

Resolution

If Orion Platform users experience any of these issues, SolarWinds strongly recommends upgrading to the latest available version. See Orion Platform Products Installation and Upgrade Guide.

If you use Orion agents and have automatic agent updates allowed (enabled by default), all deployed agents are automatically upgraded during the Orion Platform upgrade.

If you use an automated solution to deploy agents, always use the latest Agent MSI with the Orion Platform or enable the Allow automatic agent updates option. For details on using agents, see Poll devices with SolarWinds Orion agents. For details on updating agents, see Update the agent manually.

If these issues persist, contact Support.