Network Management

SolarWinds Improvement Program (formerly known as the Orion Improvement Program)

This article discusses the SolarWinds Improvement Program (SWIP), which collects evaluation, performance, and usage data from SolarWinds users to determine ways our products may be improved to better meet your needs or let you know what other offerings may be of interest to you.

First published date

10/15/2018 2:26 PM

Last published date

1/7/2025 5:29 PM

Overview

This article discusses the SolarWinds Improvement Program. The SolarWinds Improvement Program (SWIP) collects evaluation, performance, and usage data from SolarWinds users to determine ways our products may be improved to better meet your needs or let you know what other offerings may be of interest to you. Bugs or system exceptions are also gathered. 
 

Our product installers have changed over time as we have made product improvements, and the product installer will differ depending on when you downloaded the product and from which source.
 

Environment: All supported versions of Orion Modules, SolarWinds Observability (Self Hosted), Web Help Desk, Security Event Manager, Database Performance Analyzer, and SQL Sentry.

Product section

Orion Platform

Resolution

While the following list may be different for each end user, the following is an example of data collected by the SolarWinds software when you participate in the Orion Improvement Program:
 

  • The SWID (SolarWinds ID) associated with any SolarWinds commercial licenses installed.
  • The email address provided to the installer during installation.
  • Unique identifier of the downloaded installer.
  • Versions of all Orion products installed.
  • Operating system version.
  • CPU description and count.
  • Physical memory installed and percent used.
  • Time zone.
  • Dates when you logged in to the Orion website.
  • Licensing information of other SolarWinds Orion products locally installed.
  • Row counts for database tables.
  • Count of monitored nodes by polling protocol.
  • Count of Orion user accounts by authentication method.
  • Network discovery scheduling information (not results).
  • Data about devices and applications monitored:
    • Vendor
    • Model
    • OS/Firmware version
    • Count
    • Abstract configuration information, such as number of websites hosted
  • Data about the SolarWinds product:
    • Feature usage statistics
    • Performance statistics
    • Hardware and OS platform description


Note: You automatically participate in the Orion Improvement Program during an evaluation of SolarWinds software, and you can opt out of participating in the Orion Improvement Program upon the transition to a production license. Upon opting out of the Orion Improvement Program, SolarWinds will not collect any of the data related to the Program from you.