Tools

Operation Was Successful but Nothing else happens after ugrading Serv-U 15.4.2 with Hotfix 2

Applying the Serv-U 15.4.2 hotfixes properly by following the ReadMe.txt file or following the steps from the Serv-U 15.4.2 Hotfix Release Notes to avoid issues like Operation was successful after logging in but nothing happens.

First published date

7/8/2024 9:57 PM

Last published date

7/11/2025 5:44 PM

Overview

After upgrading to Serv-U 15.4.2 Hotfix 2, users can log in and it shows Operation was successful but nothing else happens. The browser needs to either be refreshed or to have a new tab to see the Serv-U landing page.

Operation was successful.

operation was successful.png

Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Cause

Serv-U was upgraded using the hotfix files without the base version.
Serv-U was upgraded but the hotfix was not applied properly
Serv-U service was not stopped before upgrading or applying the hotfix.

Resolution

Reinstall the based version (15.4.2.128) and reapply the 15.4.2 Hotfix 2.

Preparation:

Make sure to create a server snapshot
Make sure to backup the Serv-U folder from C:\ProgramData\RhinoSoft
Make sure to backup the Serv-U foder from <installation folder > \Program Files\RhinoSoft
Unblock installation/hotfix folders if the box is present in the folder properties then extract from zip.

Stop Serv-U service:

Right-click the Serv-U icon from the lower-right-hand corner
Click Stop Serv-U

Run repair install to put the Serv-U version to its base version:

Right Click the installation file > Properties > Unblock > Apply
Right Click > Click Run as administrator
Right Click Serv-U icon from the lower-right-hand corner again
Click Exit Tray

Apply Hotfix 2

Stop Serv-U service (please refer to the steps above)
Open Hotfix folder > 32-bit or 64-bit
Copy ALL files and folders
Paste them in the installation folder <installation folder > \Program Files\RhinoSoft
Restart the Serv-U service

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