Network Management

Network Atlas repeatedly informs you that you have an old version installed

When you have upgraded your Orion Platform from version 2020.2 RC2 to Orion Platform 2020.2 RC3, you are repeatedly informed that you are running an older Network Atlas version and need to update it.

First published date

5/20/2020 12:44 AM

Last published date

6/4/2020 10:29 AM

Overview

When you have upgraded your Orion Platform from version 2020.2 RC2 to 2020.2 RC 3, the Orion Web Console repeats that you need to update Network Atlas. Downloading Network Atlas from the Orion Web Console does not resolve the issue. Use the download link below.

Product section

Orion Platform

Cause

The issue is caused by a different version of Network Atlas installed in the Orion Web Server and on the main polling engine.

Resolution

  1. Log in to the server hosting your main polling engine via RDP.
  2. Stop all SolarWinds services on the main polling engine. See Start and stop Orion services.
  3. Uninstall Network Atlas listed in Apps & features as SolarWinds Orion Network Atlas v1.21.462.
  4. Download SolarWinds Orion Network Atlas v1.21.445 from SolarWinds from https://downloads.solarwinds.com/solarwinds/CatalogResources/NetworkAtlas/1.21/1.21.0.445/NETWORKATLAS-1.21.0.445-SolarWinds-Orion-NetworkAtlas.msi and install it.
  5. Restart all SolarWinds services.
  6. If you plan to deploy scalability engines, copy the file to "c:\ProgramData\SolarWinds\Installers\".
The Network Atlas update request does not appear any more.