Security Compliance

SolarWinds Platform Patch Manager Integration fails if HTTPS is enabled in the web API Patch Manager settings

Integrating Patch Manager with the SolarWinds Platform fails when HTTPS is enabled in Patch Manager.

First published date

4/25/2025 9:58 PM

Last published date

4/25/2025 9:58 PM

Overview

When you set up the Patch Manager integration on the page at Settings > All Settings > Patch Manager Settings > Patch Manager Web API Setup with HTTPS enabled, a certificate from the Patch Manager server must be present on the SolarWinds Platform server. If the certificate is not present, the connection fails with an error.

Product section

Patch Manager

Cause

Missing Patch Manager certificate on the SolarWinds Platform server.

Resolution

Export the certificate from the Primary Application Server.

  1. Locate the machine name of your Patch Manager Application Server (for example, AUS-CLD-DPT- 011).
  2. Open Windows Search and search for Manage computer certificates. This will open the Certificates - Local Computer window.
  3. In the navigation column, maximize Trusted Root Certification Authorities and select Certificates.
  4. In the Issued To column, locate the certificate labeled with the machine name of your Patch Manager Application Server.
  5. Right-click the certificate and select All Tasks > Export.
  6. In the Certificate Export Wizard, click Next.
  7. Select No, do not export the private key, and click Next.
  8. Select DER encoded binary X.509 (.CER), and then click Next.
  9. In the File Name field, enter a name for this certificate (for example, Web_API_Cert) and click Next.
  10. Save the certificate to a directory on your server.
  11. Complete the remaining windows, and then click Finish.

Perform the following steps to import the generated self-signed certificate to the certificate store on the SolarWinds Platform server.

  1. Log in to the SolarWinds Platform server as an administrator.
  2. Copy the certificate from the Patch Manager Application Server to the SolarWinds Platform server.
  3. Double-click the certificate.
  4. In the Certificate window, click Install Certificate.
  5. In the Certificate Import Wizard Welcome window, select Local Machine as the store location, and then click Next.
  6. Select the appropriate certificate store on the SolarWinds Platform server.
    1. Select Place all certificates in the following store, and then click Browse.
    2. In the Select Certificate Store window, select the Trusted Root Certificate Authorities directory, and then click OK.
    3. In the Certificate Import Wizard window, click Next.
  1. In the Completing the Certificate Import Wizard window, click Finish. The certificate is imported into the Certificate Store on the SolarWinds Platform server.
  2. When prompted, click OK.
  3. Click OK to close the Certificate window.