Network Management

OID Picker Error: OID is not selected, or selected OID is not supported in NPM UnDP

In using the Universal Device Poller on creation or assignment process, when assigning a custom poller or creating a new customer poller, you are prompted with the message, "The OID is not supported."

First published date

10/25/2018 9:03 AM

Last published date

4/10/2023 4:56 PM

Overview

The article briefly describes how to confirm if the poller being created is valid to prevent the following error:
OID Picker Error: OID is not selected, or selected OID is not supported

Product section

Orion Platform

Resolution

  1. While creating a poller, select an OID to poll from the list of Available OIDs.
  2. Confirm that the Selected OID is supported in the right pane.

Other Notes 

When an OID is not supported there are two things that could be wrong.

  • The vendor, model, or firmware of the device may not have support for the particular OID in use. You will have to contact the vendor of the equipment and ask for more details. You could also use an SNMP walk tool to investigate if the OID exists in the SNMP structure of the device.
  • There are three types on which SNMP polls OIDs: GET, GET NEXT and GET TABLE. This error can occur when the incorrect SNMP Get Type is selected. (For more information on SNMP Get Types: Orion SNMP Get Statements)