Network Management
Null values in InterfaceTraffic_Detail
Null values in interfacetraffic_detail. Caused by overpolling, fixed using validateCounters Settings.
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Overview
This article addresses Null values found in the InterfaceTraffic_Detail table:
The following error message is also found in SolarwindsDiagnostics.zip\Collector\Logs\Plugins\DataProcessor_SolarWinds.Interfaces.SNMP.log:
2016-04-16 20:03:33,125 [STP DatabaseProcessing Thread #56785] ERROR SolarWinds.Interfaces.Collector.DAL.InterfaceTrafficDAL - Bulk insert failed on PRIMARY_KEY check
2016-04-16 20:03:39,187 [STP DatabaseProcessing Thread #56785] ERROR SolarWinds.Collector.DBProcessing.DBProcessingWorkerWithAccess - Commit of - SolarWinds.Interfaces.SNMP failed.
System.InvalidOperationException: There was an error generating the XML document. ---> System.ArgumentOutOfRangeException: Inbps
Parameter name: name
Product section
Cause
- 7 pollers with 15000 elements at 5 minutes polling
- Previously encountered issues saw gaps in data because the polled utilization is over 100% and such polls are skipped by default.
- Found the ValidateCounters key with a TRUE value. For errors found, the value should be set to FALSE.
Resolution
- Open C:\Program Files (x86)\SolarWinds\Orion\Interfaces\Solarwinds.Interfaces.Collector.dll.config in a text editor.
- Change the value for the ValidateCounters key to False:
<add key="ValidateCounters" value="True" />
to
<add key="ValidateCounters" value="False" /> - Restart services.
- Repeat the steps on additional pollers.
If you are running Orion Platform 2020.2 or higher the setting is now moved to yourserver/orion/admin/AdvancedConfiguration/global.aspx
- So, you need to uncheck this option and Save the changes and restart Orion Services