Network Management

Null values in InterfaceTraffic_Detail

Null values in interfacetraffic_detail. Caused by overpolling, fixed using validateCounters Settings.

First published date

10/26/2018 4:38 PM

Last published date

10/26/2018 4:38 PM

Overview

This article addresses Null values found in the InterfaceTraffic_Detail table:

 

The following error message is also found in SolarwindsDiagnostics.zip\Collector\Logs\Plugins\DataProcessor_SolarWinds.Interfaces.SNMP.log:

2016-04-16 20:03:33,125 [STP DatabaseProcessing Thread #56785] ERROR SolarWinds.Interfaces.Collector.DAL.InterfaceTrafficDAL - Bulk insert failed on PRIMARY_KEY check

2016-04-16 20:03:39,187 [STP DatabaseProcessing Thread #56785] ERROR SolarWinds.Collector.DBProcessing.DBProcessingWorkerWithAccess - Commit of  - SolarWinds.Interfaces.SNMP failed.
System.InvalidOperationException: There was an error generating the XML document. ---> System.ArgumentOutOfRangeException: Inbps

Parameter name: name

Product section

Orion Platform

Cause

  • 7 pollers with 15000 elements at 5 minutes polling
  • Previously encountered issues saw gaps in data because the polled utilization is over 100% and such polls are skipped by default.
  • Found the ValidateCounters key with a TRUE value. For errors found, the value should be set to FALSE.

Resolution

  1. Open C:\Program Files (x86)\SolarWinds\Orion\Interfaces\Solarwinds.Interfaces.Collector.dll.config in a text editor.
  2. Change the value for  the ValidateCounters key to False:
    <add key="ValidateCounters" value="True" />
    to
    <add key="ValidateCounters" value="False" />
  3. Restart services.
  4. Repeat the steps on additional pollers.

If you are running Orion Platform 2020.2 or higher the setting is now moved to yourserver/orion/admin/AdvancedConfiguration/global.aspx
- So, you need to uncheck this option and Save the changes and restart Orion Services