Network Management

Node does not display the correct disk volume on the Web Console

This article provides brief information and steps to resolve the issue when one node does not display the correct disk volume on the web console. A new resource was already created for the disk but the same issue persists. Deleted and re-added the node but still displays the wrong disk volume.

First published date

11/15/2018 1:42 PM

Last published date

11/15/2018 1:42 PM

Overview

This article provides brief information and steps to resolve the issue when one node does not display the correct disk volume on the web console. 

 

A new resource was already created for the disk but the same issue persists.  

Deleted and re-added the node but still displays the wrong disk volume.

Product section

Network Performance Monitor

Cause

The machine's DNS is hosted on Amazon while their system is hosted within their internal DNS server, thus, the IP being polled by Orion is not the correct one for that specific machine.

Resolution

  1. Check IP of the node on the database from NodesData table:
  2. Go to All Programs > Solarwinds Orion > Advanced Features > Database Manager > NodesData

  3. Check machine's IP: 
  4. a. Open CMD as Administrator.

    b. Run this command: ipconfig /all

    c. Look for the IPv4 Address.

  5. Make sure that the computer's IP is the same with the polling IP on web console:
  6. a. From the web console, click the Nodes with Local drive in question to display the Node Details.

    b. Under Node Details/Polling Details resource look for the Polling IP Address.

  7. A customer mentioned that the machine's DNS is hosted on Amazon while their system is hosted within their internal DNS server.
  8. Go to Settings > Manage Nodes. Search for the IP you got from the machine when you ran the ipconfig command.
  9. Click List Resource and add Local Drive C to be monitored.
  10. You should be able to see the correct Size and Space Used on the web console.

    Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.