Node and interface names no longer update in NPM

10/25/2018 8:55 PM

7/26/2022 5:20 AM

Node or Interface names no longer updating when they are updated on the node itself.    

Network Performance Monitor

When the name of an object is manually changed in Orion, the system sticks with that name because it believes that is what the user always wants it to be called no it will no longer be updated dynamically.

If the name of the object was not manually changed, SNMP is still reporting the old node name.

If the name was manually updated;

1. Edit the node or interface in manage nodes.
2. Blank out the name field and hit submit.
3. In about a minute it will repopulate with the newest polled name from the device that we have stored in the database.

 

Alternatively, if you need to do this en masse you can run a query against either the Interfaces table or the Nodesdata table to blank out the caption field. It will take longer for the name to repopulate but it will eventually grab the new name we have for the device.
 

If the name was NOT manually updated:

The SNMP service on the node is likely reporting the old name. This can be confirmed through an SNMP walk. The resolution is to reboot the device or restart the SNMP service then either run a rediscovery or wait for a rediscovery. Note that a rediscovery will not refresh the page, so manually refresh after a rediscovery completes.