Customer Service

No license or account information received after signing up for GNS3 offer

What to do if you have applied for the GNS3 Standard Toolset offer and have not received your license / account details.

First published date

10/16/2018 1:21 PM

Last published date

3/8/2025 9:52 PM

Overview

If you have applied for the GNS3 Standard Toolset offer and have not received your license or account details, this article outlines the steps you would need to follow.

Product section

Customer Service

Resolution

Contact SolarWinds Customer Service and provide the following information:

Web link used to apply
Email address used to sign up
Company Name:
First Name
Last Name
Phone Number:
Address 1
- City
- State
- Zip
Date you signed up

SolarWinds Customer Service will check the system. If the account has not been created, we will engage with our IT team to have the account generated.

Important

Please note that we cannot deliver licenses to certain countries that are on our Embargo list.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.