Tools

"No interfaces are available to you. Please contact your system administrator." error in Serv-U after resetting a user's password

After resetting a user's password and requiring a password change at next logon, the user encounters the error: “No interfaces are available to you. Please contact your system administrator.”

First published date

12/1/2025 10:52 AM

Last published date

12/1/2025 6:33 PM

Overview

This issue occurs during the user’s first login after a forced password reset in Serv-U. Instead of being redirected to the usual interface, it redirects to a page indicating no available interfaces.

Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Cause

This error typically appears when the Login page custom logo is configured on the Legacy Login Page Branding. The New Login page was introduced on Serv-U 15.5.0.

Resolution

Remove the configured logo on the Legacy Login Page Branding (Global and Domain level) and reconfigure it on New Login Page Branding.

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