Network Management

No data showing for interfaces in NPM

Data for interfaces are missing on the Web Console.

First published date

10/22/2018 3:58 PM

Last published date

7/19/2022 5:36 PM

Overview

Data is not available on interfaces.
image.png

Product section

Network Performance Monitor

Cause

  • Statistics boxes weren’t checked on the interface when doing a list resource.
  • If a device does not provide us with this string of OIDs (1.3.6.1.2.1), then data or information will not be available on the Web Console.

Resolution

Resolution 1:
  1. Go to Manage Nodes page
  2. Look for the Node and click on it to navigate to Node Details Page.
  3. Under the Management widget look for List Resource
  4. Check the checkbox of the interface you've wanted to monitor
  5. On the left side of the interface click the arrow to expand, make sure interface is exactly the same with the image.image.png
  6. Click submit and wait for about 9 minutes since it is the default polling interval where interface statistics are being collected.

Resolution 2:
  1. Run an SNMP walk on the device that does not provide information: SolarWinds SNMP Walk: A new tool for collecting SNMP MIB walks .
  2. Investigate the SNMP walk and check if the device provides us with OIDs starting with 1.3.6.1.2.1.
  3. If the device does not provide the said OIDs, contact the device vendor and ask them if the device can be reconfigured to provide these OIDs.
  4. Data should be available once reconfigured.

Note: In cases where the device is showing data on the Web Console after vendor OIDs (for example, 1.0.8802.1.1.1.1.1.1), OID 1.3.6.1.2.1 is the only OID that can be processed.