Network Management

No Data in Min/Max/Average bps In/Out Charts

This article provides brief information and steps to resolve the issue when there is no data visible in the following charts: Min, Max, Average bps in and Average bps out.

First published date

10/22/2018 3:57 PM

Last published date

9/16/2022 7:17 AM

Overview

This article provides brief information and steps to resolve the issue when there is no data visible in the following charts:

Min
Max
Average bps in
Average bps out

Product section

Network Performance Monitor

Cause

The issue is caused by a corrupted Job Engine or Collector.

Resolution

Check SolarWinds SNMP Walk tool for any data that shows for 32 and 64 bit counters for a specific interface:
- Bandwidth - 32-bit Counter ifInOctets 1.3.6.1.2.1.2.2.1.10
- Bandwidth - 32-bit Counter ifOutOctets 1.3.6.1.2.1.2.2.1.16
- Bandwidth - 64-bit Counter ifHCInOctets 1.3.6.1.2.1.31.1.1.1.6
- Bandwidth - 64-bit Counter ifHCOutOctets 1.3.6.1.2.1.31.1.1.1.10
  - Note: If values are blank, then the device is not providing data for us to display in this chart. If there is data proceed to Step 2.
Check event viewer logs for any errors for the Collector or Job Engine in the System and SolarWinds logs.
Check MSMQ to make sure the queues are not building up waiting to write to SQL.
Run OrionPermissionChecker to validate there are no issues with permissions. Default location:
- C:\Program Files (x86)\SolarWinds\Orion.
Open up SQL Studio Management or Database Manager to check InterfaceAvailability_Detail table to see if any data is being written to the database.
- Note: If no data is being written to the database proceed to Step 6.
Go to Control panel on the Solarwinds server.
Uninstall SolarWinds Collector, SolarWinds Job Engine v1 and SolarWinds Job Engine v2.
Go to C:\ProgramData\Solarwinds\Installers on the SolarWinds server.
Run the installers for CollectorInstaller.msi, JobEngine.msi, and JobEngine.v2.msi.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.