Tools

New Version Available in Kiwi Syslog Server NG Console but Not Visible in Customer Portal

Users may observe a notification for a new version directly within the Kiwi Syslog Server NG console, while the same version is not yet visible in the Customer Portal. This discrepancy can cause confusion when attempting to download or upgrade the product. The behavior is typically related to publication timing or upgrade path limitations.

First published date

3/2/2026 6:43 PM

Last published date

3/2/2026 6:43 PM

Overview

Product section

Kiwi Syslog Server

Resolution

  • If a new version is visible in the Kiwi Syslog Server NG console but not in the Customer Portal, this is usually due to a delay or synchronization gap between the console notification and the portal listing.

  • New releases can appear in the product console before they are fully published or updated in the Customer Portal, which is expected behavior.

  • Allow some time and recheck the Customer Portal to confirm whether the version becomes available.

  • If the installed version is 1.2.0, note that a known flag in this version can block the upgrade process.

  • In such cases, uninstall Kiwi Syslog Server NG version 1.2.0 completely and then install the newer version once it is available in the portal.

  • After installation, verify the product version in the console to confirm the upgrade completed successfully.

 

Documentation: Kiwi Syslog Server NG Upgrade Guide and KSS NG 1.3 release notes