Tools

New Session API UI and Documentation for DRE

Learn about the New Session API in DRE

First published date

4/23/2019 3:15 PM

Last published date

4/23/2019 3:15 PM

Overview

Can I setup a way to download DRE applets using a call to a webservice?
Is there an API I can use to start new DRE Applet Downloads for Attended Sessions?
Where can I find my UID and manual to use the New Session API for DRE?

Product section

Dameware Remote Everywhere

Resolution

The New Session API enables the generation of Attended Support Applets using a call to a webservice. The webservice is capable of receiving optional parameters that are used to pre-configure the support request, like the name and the e-mail of the customer, the client number or the problem description. These values will then be sent to the technician’s console, allowing the easy identification of the support request.
Additional information, requirements and manual for use of this API can be found as follows:
1. Login to your Admin Area;
2. Navigate to Profile > APIs;
3. You can find your relevant UID and Download for the API manual (pdf).

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.