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New Dameware licensing and activation

This article describes the new Dameware licensing and activation procedure. Previous Dameware licensing and activation required users to apply different license keys for each versions of the software they purchased or upgraded. A license key for one version does not apply to another, and license keys need to be reapplied after each installation.

First published date

10/30/2018 10:50 PM

Last published date

7/22/2019 7:52 PM

Overview

Product section

Dameware Remote Support & Mini Remote Control

Resolution

Notes:

Version 8 and earlier requires a new license key.
Version 9 and later continues to use the same license key on all upgrades for online activation.
DRS and MRC requires separate keys.

Go to the Customer Portal and click Licenses.

When you are successful at applying the license, the software is activated. If the activation is not successful:

Check your license count that appears on the SolarWinds Customer Portal.
Ensure that you applied the correct license.
Activate the license offline. Refer to SolarWinds Offline Licensing Activation.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.