Network Management

Network Atlas error: Map could not be deleted

This article provides brief information and steps to resolve the following error when editing or deleting a Map in Network Atlas: Map could not be deleted, it is in use by xxx computer OR Operation in progress, waiting for a connection.

First published date

10/25/2018 8:39 PM

Last published date

5/30/2025 10:02 PM

Overview

This article provides brief information and steps to resolve the following error when editing or deleting a Map in Network Atlas:

Map could not be deleted, it is in use by xxx computer

OR 

Operation in progress, waiting for a connection

Product section

Network Performance Monitor

Cause

The issue is caused when there is incorrect data in the database.

Resolution

1. Create a backup of the Orion Database. See Backup the Solarwinds Orion database using SQL Server Management Studio.

2. Connect to your database using Database Manager or SQL Server Management Studio.

3. Right-click on your Orion database > New Query ...

4. Enter the Query below in the Query Editor window:

-- Scripts are not supported under any SolarWinds support program or service. 
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further 
-- disclaims all warranties including, without limitation, any implied warranties 
-- of merchantability or of fitness for a particular purpose. The risk arising 
-- out of the use or performance of the scripts and documentation stays with you. 
-- In no event shall SolarWinds or anyone else involved in the creation, 
-- production, or delivery of the scripts be liable for any damages whatsoever 
-- (including, without limitation, damages for loss of business profits, business 
-- interruption, loss of business information, or other pecuniary loss) arising 
-- out of the use of or inability to use the scripts or documentation.

UPDATE MapStudioFiles SET LockUser= NULL
UPDATE MapStudioFiles SET LockDate= NULL
UPDATE MapStudioFiles SET ComputerName= NULL


5. Click Execute.