Netpath First Poll not yet Complete

3/3/2022 1:04 AM

2/12/2025 2:01 AM

You have deployed a Netpath Probe either from main poller or additional poller and see below message on the netpath. You have confirmed required netpath requirements have been fulfilled and no firewall issues when performed traceroute test and tcp ping test.



Scenario 1:
When probe is deployed from main poller, upon analyzing agent diagnostics, you are able to find the following errors:

ERROR SolarWinds.NetPath.Pollers.CommonPollerBase`2 - NetPath_10054_E_4C9282C2 Exception in processing job.
System.TypeInitializationException: The type initializer for 'SolarWinds.NetPath.Probe.Contract.Models.Settings' threw an exception. ---> Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: *. Path 'InterfaceIpAddress', line 2, position 25.

Scenario 2:
When probe is deployed from APE, no netpath logs folder in %programdata%\solarwinds\logs and syslog and trap services are stopped(not disabled) state.


 

Network Performance Monitor

Make sure the Polling engine where probe is deployed from has Solarwinds license applied and all required Solarwinds services in running state.

Scenario 1: If the issue is when Probe deployed from Main poller

1. Proceed to the following path in the Main Poller : C:\ProgramData\SolarWinds\Orion\NetPath\NetPathAgent.cfg
2. Edit this in the notepad as Administrator
3. Locate the following:

     "InterfaceIpAddress": *null*,

4. Change it to 

   "InterfaceIpAddress": null,

5. Restart all Orion services. 
6. Wait for couple of probing intervals and check if the error is no longer present in logs and if NetPath services probed from the main poller are working correctly.

Scenario 2: If the problem encountered when node is deployed from Additional Poller
- Make sure the Polling engine where probe is deployed from has Solarwinds license applied and all required Solarwinds services running.