Network Management

Netflow Interface Details charts do not load for certain interfaces

This article provides brief information and steps to resolve the issue when the Netflow Interface Details charts do not load for certain interfaces. The charts will only show the spinning loading wheel icon. No errors or time outs are displayed.

First published date

10/25/2018 12:35 AM

Last published date

8/2/2022 10:51 AM

Overview

This article provides brief information and steps to resolve the issue when the NetFlow Interface Details charts do not load for certain interfaces. The charts will only show the spinning loading wheel icon. No errors or time outs are displayed.

Product section

Netflow Traffic Analyzer

Cause

The issue is caused when there is no value in bandwidth statement for the interfaces in NPM. This is caused by the device not responding when performing an SNMP discovery.

Resolution

Log in to the SolarWinds Orion Web Console.
Go to Manage nodes.
Find the device in question.
Select the interface that is having issues, and click Edit Properties.
Select Custom Bandwidth and enter the interface speeds for both Transmit and Receive Bandwidth and save the settings.

Now the correct bandwidth is displayed in the NPM Interface Details page.
Charts now load without issues.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.