Network Management

NTM: Unexpected Error

This article provides brief information and steps to resolve the following error while using NTM: Unexpected Error

First published date

10/12/2018 7:46 PM

Last published date

10/12/2018 7:46 PM

Overview

This article provides brief information and steps to resolve the following error while using NTM:

Unexpected Error

Product section

Network Topology Mapper

Resolution

Methods to resolve the issue:

Restart NTM - Restart Network Topology Mapper and try again.
Make sure the NTM Job Scheduler service is running - Make sure the SWNTMJobSchedulerSvc Service (SolarWinds Network Topology Job Scheduler) is running. If it is not, restart it and try Network Topology Mapper again.
Close and re-open the map - If this error dialog appeared while editing a map, close and then re-open the map and then try again.

If none of the above methods work:

1. Gather more information about the crash from from your log file located in the %LocalAppData%\SolarWinds\NTM folder.

2. Run the NTM diagnostics tool.

3. Contact the SolarWinds Technical Support team.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.