Network Management

NCM transfer job and backup failures due to Cannot start SolarWinds TFTP server

The job which uses TFTP protocol for transfer can not be completed since TFTP Server can not be started.

First published date

12/13/2019 10:53 PM

Last published date

10/30/2025 9:16 PM

Overview

While using TFTP protocol to transfer configurations between NCM and device you may receive any of the following errors:
 

NCM transfer job report issue - cannot start TFTP
ERROR: Running config: Cannot start SolarWinds TFTP Server
ERROR: Startup config: Cannot start SolarWinds TFTP Server

Product section

Network Configuration Manager

Cause

Since NCM 2019.4, the underlying job has used 64-bit architecture, which may result in this behavior (unable to start TFTP Server, which is a 32-bit process).

Resolution

Solution 1
Disable the job running as a 64-bit process:

  1. Login to Orion Web console
  2. Navigate to Advanced Configuration {OrionWebsite}/Orion/Admin/AdvancedConfiguration/Global.aspx
  3. Search for Use64Bit under NCM.Poller section
    image.png
  4. Untick the option
  5. Click SAVE
  6. Attempt running the job again


Solution 2
Use your preferred method (i.e. Windows Services, PowerShell) to set the SolarWinds TFTP Server to start automatically while Windows starts.