Network Management

NCM fails to log in to a device

This article addresses the issue that occurs when NCM fails to properly log in to a device and the login validation fails.

First published date

10/8/2018 7:30 PM

Last published date

6/14/2023 2:55 PM

Overview

This article describes the cause and resolution when Network Configuration Manager (NCM) fails to properly log in to a device and the login validation fails.

Product section

Network Configuration Manager

Cause

This issue occurs when the login banner includes a colon (:). NCM looks for the colon by default as a login prompt. When the colon appears in a banner and precedes logging in to enable mode, NCM sends the user name instead of the enable command at the HostName> prompt.

Resolution

Remove any colons (:) from the banner and replace with a period or other punctuation. Avoid using >, #, or : in the banners, as these may be flagged as prompts.

Try adding the following command option to the assigned device template:

<Command Name="UseExactPromptMatch" Value="true" />

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.