Network Management

NCM backups run very slowly

Why are my backup jobs slow.

First published date

11/8/2018 12:26 PM

Last published date

11/8/2018 12:26 PM

Overview

Users may find that their configuration backups start to run much slower than normal or sometimes time out.

Product section

Network Configuration Manager

Cause

If there is a large amount of data in the Windows temp folder this may cause issues with the overall system performance and this will affect the backup jobs considerably.

Resolution

Apply this fix to all SolarWinds servers. This includes the Main Polling Engine, Additional Polling Engines, and Additional Web Server.

Go to C:Windows\Temp in File Explorer
Select all files and folders except the SolarWinds folder and use the Shift+Delete keys to delete the files.

Note: An issue with NCM creating a large number of temp files and leaving them in the Temp directory was fixed in NCM 7.7. If you are experiencing this issue, upgrade to the current version of NCM to resolve it.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.