Network Management

NCM Partially Backs Up Netscaler Configs But Shows Them as Done

When you download configs in NCM for the Citrix Netscaler, there are numerous lines missing. This article provides steps to resolve the issue.

First published date

11/8/2018 12:43 PM

Last published date

7/14/2021 1:20 PM

Overview

When you download configs in NCM for the Citrix Netscaler, there are numerous lines missing.

Product section

Network Configuration Manager

Resolution

  1. In the Orion Web Console, choose Settings --> All Settings --> Manage Device Templates.
  2. Search for Netscaler and choose Copy.
  3. Add this line inside the commands content:
     <Command Name=”UseExactPromptMatch” Value=”True”/>  

  4. Template XML should look like this:

    ####################################################
    <!--SolarWinds Network Management Tools-->
    <!--Copyright 2007 SolarWinds.Net All rights reserved-->
    <Configuration-Management Device="NetScaler Load Balancer" SystemOID="1.3.6.1.4.1.5951.1">
        <Commands>
            <Command Name="EnterConfigMode" Value="config terminal"/>
            <Command Name="UseExactPromptMatch" Value="True"/>   
            <Command Name="ExitConfigMode" Value="end"/>
            <Command Name="Startup" Value="configuration"/>
            <Command Name="Running" Value="running"/>
            <Command Name="DownloadConfig" Value="Show ${ConfigType}"/>
            <Command Name="UploadConfig" Value="${EnterConfigMode}${CRLF}${ConfigText}${CRLF}${ExitConfigMode}"/>
            <Command Name="SaveConfig" Value="saveconf"/>
            <Command Name="Version" Value="show version"/>
        </Commands>
    </Configuration-Management>
    ####################################################

  5. Click Save.

  6. Assign the Device Template to the Netscaler Device with the issue.

  7. Manually Download the Configuration (Running or Startup ) to Test.