Mount point volumes showing unknown in Web Console

11/14/2018 12:46 PM

3/29/2022 3:09 PM

Mount Point Volumes Show Unknown in the Web console and no data is being polled.

Network Performance Monitor

This issue is because of a problem with VMan integration and will only affect WinXP, Win 2000 and Win 2003 systems. Volume mount point polling will be fine unless you disable/enable or vice versa VMan integration from some reason. In that you would need to run the previous sql query again.

The bug is known and can be reproduced when VMan integration is turned on and only volumes on WinXP, Win 2000 and Win 2003 should suffer from this problem.

Run the following query on the Database:

1. Use Database Manager to view the SolarWinds database or SQL Server Management Studio.
2. Run the following query to enforce a password change for the Admin account and enable the account (if accidentally it was disabled).
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UPDATE Settings SET CurrentValue=0 WHERE SettingID='Orion_Volumes_PollDiskDriveDetails'