Missing Support Tickets Button for New Deferred Request or Missing Request Assistance Button in the DRE Agent

The Support Tickets Button or Request Assistance Button is a useful feature in the DRE that allows users to request assistance from technicians.

The Support Tickets Button allows users to Create a Deferred Request through the DRE Webform. 
Users can log tickets, and Technicians can respond to them once they see the notification.

The Request Assistance Button allows customers to send live requests to technicians for immediate remote meeting requests:

Ref: Allow/Prevent remote user to start a Support Tickets or Deferred Request and Request Assistance through the Dameware Remote Everywhere (DRE) Agent 

• The Support Tickets or Request Assistance Buttons were not enabled for the agent settings on the DRE Web Page.

1. Identify the machine where the Support Tickets Button or Request Assistance Button is missing.
   
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2. Login to the DRE web admin Page with a Tech Admin Account and Go to Devices, then look for the Group which the machine is a member of.
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3. Identify the Agent Template used for the said Group.
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4. Once Identified, edit the said Agent Group.
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5. Enable the Support Tickets Button or Request Assistance Button
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6. Save the changes and wait for the settings to be applied to the machine.
7. For faster processing, send a manual command for agent restart:
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