Tools

Migrate WHD license from an old server to a new one

This article shows how to migrate Web Help Desk license from one server to another.

First published date

10/24/2018 4:27 PM

Last published date

5/21/2021 6:13 AM

Overview

This article describes how to migrate Web Help Desk license from an old server to a new one.

Product section

Web Help Desk

Resolution

Log in to the Web Help Desk Admin Console of your old server.
Go to Setup.
Under General, go to License.
Click the Lock button.
Click Deactivate button.
Once deactivation is successful, log into the Web Help Desk Admin Console of the new server.
Retrieve your License from Customer Portal and Activate your license .

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.