Customer Service

Merge or Consolidate accounts into one SolarWinds account

This article provides information on how to merge or consolidate your SolarWinds accounts. If you have two (2) or more SolarWinds Customer ID's (SWID) and you wish to consolidate all accounts into one, we can merge the accounts. This means that all licenses, support cases, contacts, quotes etc will be under one account rather than multiple accounts.

First published date

11/16/2018 10:40 PM

Last published date

3/11/2025 3:32 AM

Overview

This article provides information on how to merge your SolarWinds accounts.

If you have two (2) or more SolarWinds Customer ID's (SWID) and you wish to consolidate all accounts into one, we can merge the accounts. This means that all licenses, support cases, contacts, quotes etc will be under one account rather than multiple accounts. 

Note:
If licenses are being used by different departments, and each department has their own SWID, it is not recommended to merge accounts. After the accounts are merged, they cannot be separated back into individual accounts. Only the "kept" SWID will remain in the system. All other SWIDs will no longer exist, as they will be combined into the kept account.

If your accounts need to be kept separate, individual user accounts can be linked to multiple SWIDs. See Link email to different SolarWinds accounts for details.

Product section

Customer Service

Resolution

Pre-requisites 

  • Account mergers must be approved by the account administrator on each account. If you are not sure who your account administrator is, contact Customer Service.

  • A completed Merge form signed by the account administrators. Contact Customer Service to obtain this form.

  • If you are requesting accounts under two different subsidiaries (for example, U.S. and EMEA) or currencies (for example, USD and Euro) to be merged, confirm the following; 
    1. ​Location where the licenses are used
    2. Reason you wish to combine accounts with different postal address/ currencies
    3. The currency set on the kept account will be used for all future renewals/new purchases.  You must confirm you are happy to proceed. After the accounts are merged, they CANNOT be separated. 

Steps 

  1. Complete all sections of the Merge form received from Customer Service. The form must be signed by the account administrators from each account.
  2. Return the completed form to customerservice@solarwinds.com or through WebCase.
  3. Pending any issues, Customer Service will merge the accounts and confirmation sent to the customer. Access to the Customer Portal is provided to the Billing and Business contacts listed on the Merge form. They can add any additional contacts using the Customer Portal.